Freedom of choice
Freedom of choice

Excursions: TOP-questions

How to use the paid order?
To use the purchased tour, you only need to print out the voucher that will come to your e-mail after payment. Then with this voucher you need to be at the specified time in the specified place in the description of the purchased tour. Also carry with you any document proving your identity - passport, passport, driver's license.
In case you need to register and have additional documents - we will inform you of the description of the excursion, or we will contact you by phone, which you specified when creating the order.
How can I refuse to conduct an excursion?
To make a refund, you need to contact the service provider by phone +7 495 532 8847 or write to mail The money will be returned to your card for a maximum of 30 days. Please note that if you cancel the tour more than 7 days before it starts, then you will receive payment in full, otherwise - you will be withheld prepaid, and its size you can check on the contacts above.
Exceptions are non-refundable excursions - this will be written in the description of the excursion.
I did not like the tour, can I return the money?

Of course, in this case we can compensate you for the full or partial cost of the excursion. But for this you need to describe in detail the essence of your dissatisfaction - an illiterate guide, a discrepancy between the program / time of the excursion, the delay of the guide, etc. We monitor the quality of services provided by our guides and try to select only the best of them.

В описі екскурсії немає місця зустрічі, куди мені під'їхати?

In this case, the meeting place will be determined as convenient for you - indicate in the note a convenient meeting place with the guide. Either contact us by phone +7 495 532 8847 or mail - our operators will agree on a convenient meeting place for you with the guide.