Of course, in this case we can compensate you for the full or partial cost of the excursion. But for this you need to describe in detail the essence of your dissatisfaction - an illiterate guide, a discrepancy between the program / time of the excursion, the delay of the guide, etc. We monitor the quality of services provided by our guides and try to select only the best of them.
In this case, the meeting place will be determined as convenient for you - indicate in the note a convenient meeting place with the guide. Either contact us by phone +7 495 532 8847 or mail firstname.lastname@example.org - our operators will agree on a convenient meeting place for you with the guide.