Freedom of choice
Freedom of choice

Hotline to protect the rights of tourists in Russia


From may 2016, in Russia there is a hot line to protect the rights of tourists. Now, travelers who find themselves in a difficult situation, feel free to contact for any assistance by phone or via the website.

Call the hotline to protect the rights of tourists in Russia by phone 8(800)700-8-800 (from all regions of the Russian Federation free calls) or the number 8(495)221-70-60 if the call is made from abroad. All international calls are charged in accordance with the established mobile operators rates.

To get help online, travelers must complete an electronic application form on the website of the Public chamber of the Russian Federation.

As reported in the Public chamber Commission on development of public diplomacy and support of Russian citizens abroad, all the incoming complaints of citizens are considered by the experts, and then quickly forwarded to the competent public authorities. Since the start of the service. weeks, the hotline received dozens of complaints — mainly the questions regarding the timing of issuance of tourist visas and infrastructure problems of the Russian resorts.

Category: Hotels
All news of this category
Date of publication: 16.05.2016

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